Frequently Asked Questions for Families
Q. Why should I use First Steps Agency to help in my childcare provider search?
A. First Steps offers a thorough and complete service to ensure comfortable, satisfied matches between families and nannies. Not only do we back up our service with guarantees, we lead you through the selection process from interviews to check-in after placement. Additionally, we feature optional Premium Services to enhance your nanny and family experience.
Q. What is a 1-week free trial period?
A. We offer each family a 1-week free trial period with the chosen nanny. You do not pay the agency fee until the week is over and you are satisfied that you will retain the nanny's services.
Q. What types of background checks are conducted?
A. First Steps conducts, but is not limited to, criminal, reference, sex offender, social security, DMV, and credit history checks.
Q. How do I know what to pay a nanny?
A. We offer suggested salary guidelines. However, salaries may differ based on experience and responsibilities.
Q. What if the nanny I've chosen does not work out?
A. Our nannies are all experienced professionals; however, if a situation is not to your satisfaction or that of the nanny, we will search for a new nanny as per our 60-day guarantee.

Frequently Asked Questions for Nannies

Q. Why should I sign up with First Steps?
A. First Steps places nannies in homes where we have personally interviewed the family. When initiating a match, we consider many factors such as personalities, duties, and experience.  Our goal is compatibility between nannies and families.

Q. Is there an application fee?
A. There is never an application fee to the childcare candidates.
Q. How do you assign a potential nanny to a family?
A. Our process is extremely thorough. All parties complete extensive applications as well as formal interviews. We comb our evolving database for suitable nanny candidates and present the potential nannies to the families.
Q. What happens if my work situation is not what I expected?
A. Sometimes, things don't go as planned. If the pairing is not working out to be mutually satisfying, we will work with you to find another position, depending on availability.
Q. How are my benefits and days off determined?
A. While First Steps is the facilitator of the arrangement, the family becomes your employer and will discuss salary, benefits, and other work-related terms with you.